PRIVACY POLICY
Last Updated: July 29, 2026
Proline Risk, LLC
Proline Risk, LLC ("Proline," "we," "our," or "us") respects your privacy and is committed to protecting the information entrusted to us by our customers.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to our customers and authorized users.
Proline is a business-to-business software platform designed for outdoor recreation organizations, including ski resorts and other outdoor recreation operators, to manage incidents, safety programs, investigations, operational workflows, and related records.
Information We Collect
The information collected depends on how your organization uses Proline.
Account Information
We may collect:
Name
Company name
Business email address
Phone number
Job title
User role
Login credentials
Organization Information
We may collect information about your organization, including:
Organization name
Resort or business location
Departments
Employee directory information
Organizational settings
Incident and Safety Records
Customers may create and store records including:
Incident reports
Guest injury reports
Employee injury reports
Property damage reports
Vehicle incidents
Security incidents
Safety tasks
Hazard reports
Safety meeting records
Inspection reports
Operational records
Lift operations
Trail inspections
Patrol reports
Personal Information Included in Reports
Reports created by our customers may contain:
Names
Contact information
Employee identification numbers
Witness information
Injury descriptions
Medical treatment information
Workers' compensation information
Insurance information
Investigation notes
Corrective actions
This information is entered by our customers and remains their information
Location Information
When enabled by your organization, Proline may collect:
GPS coordinates
Device location
Map pin selections
Incident locations
Location information helps document where incidents and operational activities occur.
Photos, Documents, and Media
Customers may upload:
Photographs
Documents
PDFs
Voice recordings
Audio notes
Investigation files
Supporting evidence
Device Information
When you access Proline, we may collect:
IP address
Browser type
Device type
Operating system
Session information
Application logs
Diagnostic information
Billing Information
Subscription payments are securely processed through Stripe.
Proline does not store complete credit card numbers on our systems.
Payment information is handled according to Stripe's privacy and security practices.
How we Use Information
We use information to:
Provide the Proline platform
Authenticate users
Manage subscriptions
Improve platform performance
Respond to customer support requests
Maintain platform security
Detect fraud or unauthorized access
Generate operational reporting
Develop new platform features
Communicate important service updates
Customer Data Ownership
Your organization owns the information entered into Proline.
Proline does not claim ownership of customer data.
We process customer information solely for the purpose of providing the Proline platform and related services.
Data Sharing
We do not sell personal information.
We do not rent customer information.
We do not use customer incident records for advertising purposes.
We may share information only:
With service providers necessary to operate Proline
To comply with legal obligations
To protect the security of Proline
During a merger, acquisition, or business transfer, subject to applicable law
Service Providers
We may use trusted third-party providers to operate our services, including providers for:
Payment processing (Stripe)
Website hosting
Cloud infrastructure
Website analytics
Email delivery
Mapping services
Authentication services
Mobile application distribution (Apple App Store and Google Play)
Each provider processes information only as necessary to perform services on our behalf.
Cookies and Analytics
Our website uses cookies and similar technologies to:
Maintain secure sessions
Remember user preferences
Measure website performance
Improve user experience
Analyze website traffic
We currently use Google Analytics and may use additional analytics tools as our services evolve.
Users may control cookies through their browser settings, although disabling cookies may affect website functionality.
Data Security
Protecting customer information is a core priority.
We use administrative, technical, and physical safeguards designed to protect customer information, including:
Encryption during data transmission
Secure cloud infrastructure
Authentication controls
Role-based permissions
Access logging
Secure payment processing
Routine backups
Ongoing platform monitoring
While we strive to protect information, no system can guarantee absolute security.
Data Retention
Customer information is retained for as long as necessary to provide our services or as directed by our customers.
Organizations are responsible for determining how long their records should be retained to meet operational, contractual, or legal obligations.
Upon termination of service, customer data may be retained for a limited period to facilitate account closure, comply with legal requirements, resolve disputes, or meet backup and disaster recovery obligations. After that period, data will be securely deleted or anonymized in accordance with our internal retention practices.
Your Rights
Depending on applicable law, authorized users or customer organizations may have rights to:
Access personal information
Correct inaccurate information
Request deletion where appropriate
Request copies of certain information
Update account information
Requests should be directed to the customer organization that controls the account or to Proline using the contact information below.
Children's Privacy
Proline is intended solely for business use.
Users must be at least 18 years of age.
Proline is not directed to children, and we do not knowingly collect personal information from individuals under 18.
International Use
Proline is operated from the United States.
If our services become available internationally, customer information may be transferred to and processed in the United States or other jurisdictions where our service providers operate, subject to applicable legal requirements.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
When material changes are made, we will update the Effective Date and, where appropriate, provide additional notice.
Contact Us
Proline Risk, LLC
PO Box 2805
Kings Beach, California 96143
United States
Privacy Inquiries:
mike@taketheproline.com
Customer Support:
support@taketheproline.com
Website:
www.taketheproline.com